Returns Policy

Jay9 Creations Return Policy

If for any reason you do not want to keep an item you have purchased, you may return any unused, unopened, undamaged item within 30 days of receiving your order for a refund of the item's purchase price. Only merchandise that is returned in its original or sellable condition will be credited to your account. Please note: product sold as a multi-pack must be returned unopened and still intact as a multi-pack or it is no longer considered in "new" condition.
Please contact us for a Return Authorization number (RA#) and further information regarding merchandise returns. Defective or damaged or missing items: If any of the items from your order are missing, broken, or damaged when your package arrives, please contact us for assistance within 2 business days of delivery by sending an email containing your name, order number and a description of the problem. When emailing us about your order, please place your order number in the subject heading.
Please be advised that we are not responsible for items lost or damaged in transit.

How to Return an Item:
Please contact us on:
E-mail: info@jay9creations.co.za

We will issue you a Return Authorization Number (RA#) and appropriate return shipping information. Once the return is authorized, items should be carefully packed and shipped to us with the RA# prominently marked on the outside of the box. Jay9 Creations will cover shipping costs in the case of damaged, defective or wrongly shipped items. Customer will be responsible for shipping costs for all other returns. When emailing us about your order, please place your order number in the subject heading.

For items damaged during shipment, please retain all packing materials and items from the order.

Refunds Policy

Crediting your refund
Once we have received and processed your return, we will send you an email stating the amount we are crediting your credit card/debit card. Please allow 5-7 business days for us to process your return. Please let us know if you every have any problems or concerns about our policies. We appreciate your feedback.